Limited Warranty

Stem Audio warrants that this product is free of defects in both materials and workmanship for a period of two years from the date of from the end user’s original date of purchase directly from Stem Audio or from a Stem Audio-authorized reseller (the “Warranty Period”). Should any part of this product be defective during the warranty period, the Manufacturer agrees, at its option, to repair or replace with a like-new replacement of any defective part(s) free of charge (except transportation charges). This warranty period begins on the date the end-user is invoiced for the product, provided the end-user provides proof of purchase that the product is still within the warranty period and returns the product within the warranty period to Stem Audio or an authorized Stem Audio dealer according to the Product Return and Repair Policy listed below. All inbound shipping costs are the responsibility of the end-user, Stem Audio will be responsible for all outbound shipping costs. This warranty does not apply to software products – please see the associated software license agreement for any warranty applicable to such products.

If purchased directly from Manufacturer (Stem Audio):
An RMA (Return Merchandise Authorization) number must be obtained by the end user from Stem Audio. Product serial number and proof of purchase must be presented in order to request an RMA number for a warranty claim. The end-user must return the product to Stem Audio and must display the RMA number on the outside of the shipping package.

If purchased through an authorized dealer, return to seller:
End users should refer to seller’s return policy. Seller may, at its discretion, provide an immediate exchange or may return the unit to the Manufacturer for repair.

THIS WARRANTY IS VOID IF:
The product has been damaged by negligence, accident, act of God, or mishandling, or has not been operated in accordance with the procedures described in the operating and technical instructions; or; The product has been altered or repaired by other than the manufacturer or an authorized service representative of the Manufacturer; or; Adaptations or accessories other than those manufactured or provided by the Manufacturer have been made or attached to the product which, in the determination of the Manufacturer, shall have affected the performance, safety or reliability of the product; or; The product’s original serial number has been modified or removed.

NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, NON_INFRINGEMENT OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT. MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID BY THE END USER FOR THE PRODUCT.

The manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or loss of revenue or property, inconvenience, or interruption in operation experienced by the end-user due to a malfunction in the purchased product. No warranty service performed on any product shall extend the applicable warranty period. This warranty extends only to the original end-user and is not assignable or transferable. This warranty is governed by the laws of the State of California.
For more information or technical support please refer to our website www.stemaudio.com, email us at [email protected], or call (949) 877-7836.