The following warranty statement is effective for all Stem Audio products as of May 1st, 2019. Stem Audio warrants that this product is free of defects in both materials and workmanship. Should any part of this product be defective, the Manufacturer agrees, at its option, to repair or replace with a like-new replacement of any defective part(s) free of charge (except transportation charges) for a period of two years for all products. This warranty period begins on the date the end-user is invoiced for the product, provided the end-user provides proof of purchase that the product is still within the warranty period and returns the product within the warranty period to Stem Audio or an authorized Stem Audio dealer according to the Product Return and Repair Policy listed below. All inbound shipping costs are the responsibility of the end-user, Stem Audio will be responsible for all outbound shipping costs.
Product Return and Repair Policy
1. Return to seller if purchased through an authorized dealer
Proof of purchase date from reseller within the warranty period must be provided by the end-user. Seller may, at its discretion, provide an immediate exchange or repair or may return the unit to the manufacturer for repair.
2. Return to Manufacturer
a. An RMA (return merchandise authorization) number must be obtained by the end user from Stem Audio.
b. The end-user must return the product to Stem Audio with proof of purchase (showing purchase date) for a warranty claim, and display the RMA number on the outside of the shipping package.
THIS WARRANTY IS VOID IF:
The product has been damaged by negligence, accident, act of God, or mishandling, or has not been operated in accordance with the procedures described in the operating and technical instructions; or; The product has been altered or repaired by other than the manufacturer or an authorized service representative of the Manufacturer; or; Adaptations or accessories other than those manufactured or provided by the Manufacturer have been made or attached to the product which, in the determination of the Manufacturer, shall have affected the performance, safety or reliability of the product; or; The product’s original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT. MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID BY THE END USER FOR THE PRODUCT.
The manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or loss of revenue or property, inconvenience, or interruption in operation experienced by the end-user due to a malfunction in the purchased product. No warranty service performed on any product shall extend the applicable warranty period. This warranty extends only to the original end-user and is not assignable or transferable. This warranty is governed by the laws of the State of California.
For more information or technical support please refer to our website www.stemaudio.com, email us at [email protected], or call (949) 877-7836.