Terms & Conditions

Return Policy

Shipping Policy

Reimbursement

Promotional Code Policy

Warranty

Return Policy

We want you to be happy!

If for any reason you are not satisfied with your purchase, we are here to help. Please Contact Us so we can help make things right.

Stem Audio products are eligible for return within 14 days of purchase. We will happily accept the return of unused and undamaged products in their original condition, including original packaging and all accessories.

To request a return, please Contact Us. You’ll be asked to provide your name, email address, order number, and the reason for the return. Once your request has been processed and approved, you’ll be provided with shipping instructions for return of eligible product(s). A full refund will be issued to you upon our receipt and processing of the eligible product(s).

If you have any questions, please contact our customer service team, and we will be happy to answer any questions about our products, or guide you through the return process.

Shipping Policy

As the Coronavirus (COVID-19) continues to affect the world, we are working diligently to support our customers globally. As we continue to navigate through these new challenges created by current events, we are experiencing longer than normal shipping times.

At present, after receiving your confirmation email, your order will take approximately 7-12 business days (excluding weekends and holidays) to ship.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please Contact Us with your name and order number, and we will look into it for you.

Shipping Rates and Estimates:
Shipping charges for your order will be calculated and displayed at checkout. For expedited or special shipping instructions please Contact Us.

International Shipping:
For international purchases and shipping information please Contact Us.

Reimbursement

We want you to be happy when working with Stem Audio, so we handle each cancellation and/or return with care. Cancelled and/or returned orders will be refunded in the form of the original payment, minus a 2.9% processing fee.

Promotional Code Policy

By using or attempting to use the redemption code for an offer, you agree to accept and be bound by these terms and conditions. Coupon codes are limited to one per customer company per purchase and are good for a one time use only per customer and can only be used on full price merchandise unless stated otherwise.

The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – the total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions.

Stem Audio may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes, or other benefits from Stem Audio by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, coupons, prizes or benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law.

Stem Audio reserves the right to refuse or alter any coupon or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion.

Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion.

Have more questions? Contact us at [email protected] or call (949) 877-STEM.

Warranty

The Stem Audio Limited Warranty covers your product against manufacturing defects for a period of two years from the date you place your order on our website. Our warranty is in addition to rights provided by consumer law. Our warranty doesn’t cover damage caused by accidents or unauthorized modifications.

For a full Limited Warranty Statement please CLICK HERE.