Typically to adjust your audio settings for an organization, rooms or for individual devices, you’d need an AV integrator or audio engineer to come in and make the adjustments. But, if you haven’t already noticed, Stem is anything but typical. We want to empower you with the freedom to customize and adjust your audio solutions for your entire organization, all on your own. So, let’s break down how you can adjust the settings of your organization, individual rooms, and individual devices through the Stem ecosystem platform’s Advanced Settings.

Stem ecosystem platform advanced settings training video

Advanced General settings

So, let’s start with the Advanced General settings. The adjustments you make here will then apply to every room and individual device in your organization. We’re gonna later cover the Advanced Settings within the rooms and then in devices. So, let’s get started by selecting the Settings button.

Organization Name

Once you’re in Advanced General Settings you will see the organization name (if you have an organization created which we’ll go into later on) so I know this is for the entire organization.

Apply Settings

Now the first thing that is on this page is the Apply Settings button. As a safeguard in our system, once you make a change in Advanced Settings you must click the apply settings button to send the updated settings information to all the devices. So when you’re done changing things, make sure to click that button or else your updated settings won’t apply. But don’t worry, if you forget the platform will ask if you are sure that you want to exit without saving your changes.

Scheduled Restart

After that, you will see Scheduled Restart. This allows you to actually schedule an organization-wide restart for all of your devices. It’s not necessary to do this but in certain instances, you may want to reset your network. You can choose the frequency from “never” maybe “weekly” or “daily” and set the day and the time if you choose to schedule a reoccurring restart of your system. Don’t forget, once you’re done click “apply settings.”

Scheduled Testing

Next, we have Scheduled Testing, which works on the same exact principle as the reboot, only in this case it’s going to run system tests. Now remember you can run your tests only for particular rooms or for particular devices too, but when you adjust it in Advanced General settings it will apply to all devices in an organization that will be tested at the same time. So maybe choose a time like in the late evening or on the weekends when nobody’s in the office so your co-workers won’t be bothered by these tests.

Light Display

Then we move down the list and we have the toggle light display. This controls all of the active lights on every single device. For example, when devices are working you will see either beamforming or a blue status light. When you turn these lights off then you will no longer see those active lights. However, the mute lights and other critical indication lights will remain on.

IP Address Whitelist

Afterward, we have the option to utilize IP Address Whitelist. Now, this is not going to be something that many people choose to use, but if you have multiple virtual networks you will be able to actually control devices that are in a separate virtual network by whitelisting your devices. So, just type in the IP address of the device that isn’t on your virtual network that you added to this whitelist. Once you do that, your controller will be able to see that device and still use it. Remember this does not mean that devices that are on cross virtual networks can talk to each other, they can only control.


Finally, we have our organization settings. When installing your ecosystem, you have two security settings within the platform to choose from: creating an organization or default settings. Creating an organization increases the security level of your ecosystem. It allows devices only from the same organization to communicate and control each other, all of which is protected by a password you create.

Some things to know about creating an organization:

  • The organization password is required to make changes to any Stem devices or to add any new devices.
  • Only one password is allowed per organization.
  • Only one organization is allowed per network.
  • Within the Organization you can add as many rooms and devices as you’d like.
  • Organization information is stored within each device.
  • When you click “Manage” you’ll see that it allows you to exit the organization. So if you want to leave an organization and reinsert it as either default or if I want to create a new organization you can do so. This is also where you can set up an organization if you haven’t yet established one.

    Choosing the default setting and working without an organization is quicker to set up with no need to use a password when adding new devices.
    Some things to know about default settings:

  • All default Stem devices on the network are open to communicate and control one another via the Stem ecosystem platform.
  • Any Stem device connected to the network is open to reconfiguration and setting changes by any other Stem default device on the network.
  • That covers everything that you need to know about the Advanced General Settings so let’s go ahead and exit and see what this looks like inside the room itself.

    Room Settings

    So again, the first thing you’ll see is the “Apply Settings” button at the top. Then you can schedule a restart scheduled, schedule testing, and toggle on and off the lights. If I scheduled a restart or testing time for my whole organization and then I come into this room and I set a separate time for one of them for this particular room that will override the global settings. So if my whole organization is set at midnight on Sunday, but then I went into this room and set it on Friday at 2:00 p.m. then just this room will itself at that time. Here we have SIP configuration which you must be done through the Hub when multiple devices are in the room. To do that you’re going to click on your sip settings and then you will be able to see all the credentials that you’ll need to add in a sip phone. This is something that you’re going to get from your sip service provider but this will allow you to dial out from this room. That’s it, we covered everything for the room so let’s go over the same advanced settings at the device level.

    Device Settings

    When you go into the advanced settings in an individual device it will look exactly the same as above. Notice you can also set up SIP if you have a single device by setting the configuration to be on the device itself, then you can dial directly from that device. Remember, every Stem Audio device can act as a standalone sip telephone. So, that’s all there really is to know about advanced settings at the device level. Just remember how the hierarchy works! To recap, once you set something under General it propagates it to all the devices so if you then make a change in your room and then you go back to general it will override that. So, the rule of thumb is if you want a particular setting on one device or in one room, but you want different settings on your General, start with general settings propagated to everything, then dive into that room or that device and make the changes from there. That’s about it, at this point we’ve covered everything you need to know about the Stem Audio ecosystem platform!

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