Return Policy

If you have any issues or are dissatisfied with your purchase, we are here to help! Please contact us at customerservice@stemaudio.com or call (949) 877-STEM so we can help make things right.

Stem Audio products are eligible for return within 30 days of purchase. Items must be in original condition, including original packaging and all accessories.

To request a return, please Contact Us. You’ll be asked to provide your name, email address, order number, and the reason for the return. Once your request has been processed and approved, you’ll be provided with shipping instruction for return of eligible product(s). A full refund will be issued to you upon our receipt and processing of the eligible product(s).

If you have any questions, please contact our customer service team, and we will be happy to answer any questions about our products, or guide you through the return process.