Most people are surprised to find out the Stem ecosystem operates over your network. Each device only requires one single ethernet connection to get you devices up and running. You never have to worry about an external power supply again. Here are a few reasons why Stem’s networkable audio is completely revolutionizing conference rooms and providing IT Professionals with more tools to perform their jobs at the highest level.
Whether you’re an IT manager that has a few conference rooms or you’re managing 200+ rooms in your organization, you don’t want to have to go to every single room in order to know if the audio for each room is working properly. As the person making decisions for your new conference room tech, the last thing you want is your IT department to get flooded with panicked calls from someone in a conference room telling you that they’re trying to get on an important meeting but the audio doesn’t work.
That’s what Stem’s Room Management platform is here to help you avoid. You can simply access the platform and get a snapshot of what’s happening across your entire organization at any given moment, all in one place. To stay ahead of the curve, the platform can notify you via push notifications when something is wrong so you can always be one step ahead of your users encountering a problem with their video conference calls.
When you go into the ecosystem platform, you have two options of how to navigate: either by rooms or devices. Let’s start with the rooms.
When I press on the “rooms” icon, it will show me all the rooms I have within my network and give me a snapshot of what’s going on.
By selecting “rooms” you can see the number of rooms on your network. This quick snapshot shows you all the rooms by name, how many devices are in each room, the last time a room was tested, if the room is being used, and most importantly, if the room is up and running properly. If you see a green tile, that tells you that your room is up and running and that everything is okay. If there is an issue in a room, that room will have a red tile and that room would propagate to the top of the list so you’ll never miss a potential issue. If a room is in use, there will be a blinking blue light around the room icon so you know somebody is currently using the room it’s best not to make adjustments to the room until they’re done.
From here you can go into individual rooms and see more information. At the top of the screen, you’ll see all the products in the room by type and name. You can also access each individual product here if you want specific product information. From here you can also easily add or remove a device in case your requirements for this room change.
In the bottom right corner, you have your RoomDesign which can be created on the fly or you can use a template of a room design you already created. We put this window here to make sure you know what the room looks like remotely in terms of shape, furniture, and coverage. For example, if you get a ticket from a user in the room that complains about the audio sounding bad in an area that, during your RoomCheck, came up as “red”, then you know that this is a user issue and not a product issue (of course you can always add product with Stem!). You also have an option to edit the layout in case something changes in your room layout as well.
Now let’s go over the device navigation.
Just like “rooms”, “devices” simply gives you a snapshot based on your devices in case you’re looking for a particular unit. You can use the search function to find it, or just flip through the pages. Again, if there is an issue, it will be flagged in red and brought to the top of your list. Another piece of information that you get from the snapshot view is whether the product is assigned to a room or not. If a product has a checkered background, that means it’s not assigned to a room. If it has a solid background, that means it is assigned. Pretty simple, right?
By going into a specific device, you can see the IP address, the serial number, the hardware, and the software version. You can also test, ping, and assign advanced settings for the specific device. A special feature of the Ceiling is that you can adjust the beam options here using 3 different setting options: wide, medium, and narrow.
In addition to all the advanced management capabilities, the Stem platform also provides data to allow you to get insight into what’s going on in your organization.
We provide call logs, usage logs (such as video conferencing vs. audio conferencing), performance logs (showing up times), error logs, and test logs. The goal here is to provide the individual who is managing the rooms to have as much information as possible to make decisions to improve the usability of the rooms and the overall experience. For example, if you see everybody is mostly using video conferencing rather than audio, you might want to consider building out more video-enabled rooms.
Oh and one more thing….
The Stem management platform comes with an API so that you can integrate this into any 3rd party software that you may already be using to manage your organization’s IT. So whether you want to use our intuitive platform or integrate our API, we’re here to help make managing your meeting rooms easier than ever.